Part of Continuous Operations
SLA & Escalation Management
Catch breaches before they become findings.
Every activity carries an SLA; GRAC surfaces breaches and routes them up a defined escalation matrix — so slipping work is visible early, not discovered at audit.
What it does
How SLA & Escalation Management works in GRAC
SLAs per activity, monitored automatically
no manual chasing.
Escalation matrix with owners and triggers
clear path when work slips.
Breaches surfaced as alerts and, where needed, risks
linked into the risk register.
What you get
Outcomes
- Early warning on slipping controls.
- Clear ownership and accountability.
- Fewer surprises at inspection.